Grammarly: Users unable to access advanced features
Why are you not seeing Grammarly's Advanced Features?
In some cases, users may report that they're only seeing and using the free version of Grammarly and are missing Grammarly's advanced functionality. There most common reason for this is that users may have accidentally created multiple Grammarly accounts by logging in with different methods such as Single Sign-On and email and password combinations. Below is a link to a Grammarly article that can guide you step by step through the process of overcoming this issue.
Not recognising the users paid account.
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