Most Laptops supplied by a DSA supplier will DSA "break" the warranty checkers on most websites.
In most instances, most students should/will have three "Warranties". As long as they are listed on your order/ship note etc.
Manufacturer Warranty.
The manufacturer warranty usually lasts one year; if the date is wrong on a warranty checker/website, etc, we can get it updated/fixed fairly easily if and when the need arises. This will likely not be listed on your order/ship note but is a statutory right. If a manufacturer warranty is more than one year, or more than your course length that does not then entitle you to continued support from Study Tech for the period outside your DSA awarded Study Tech support period. Apple, HP and Asus usually have no issue accepting a delivery note/your ship note or similar as a proof of purchase, should you want to set up those services. However, if the date is registered as wrong on those services/needs adjusting Study Tech will usually need to be first contact for that in warranty repair.
Study Tech Maintenance and support warranty,
Secondly, you likely have your Study Tech Maintenance and support warranty, which should run roughly in line with the dates of your course.
if you are awarded an extension by DSA, your maintenance and support warranty will not be extended by Study Tech unless you or DSA/SLC make us aware of this, in most instances DSA/SLC will not automatically do so so your DSA2 award letter must be forwarded to us/our orders team for processing.
In most instances where this forwarding does not take place, no insurance or warranty claims/anything similar may not be "fixed" or actioned retroactively, even if the dates of any issue/damage were covered in the DSA/SLC award, as Study Tech did not have any notice of this.
Most issues will/should be covered under the above.
Annual Service Charge or Insurance.
Third, you likely have insurance for the same period that covers theft and accidental damage in some, but not all instances.
Broadly speaking, to cover most bases, negligence, lack of basic maintenance, unattended item theft or malicious damage not reported to police or theft without any break in/property damage to gain access is not considered covered under insurance or your ASC. For instance a theft from an unlocked/unsecured car or left on a table is not covered.
If Study Tech supplied your item after 11/24, you may instead of insurance have ASC. ASC stands for Annual Support Charge, paid by SLC annually to keep a student’s equipment in support. ASC replaces Warranty, Insurance, Maintenance and Support in most instances. Save any statutory rights such as manufacturer warranty.
Refunds and any other sundry concerns
With "Custom" items or upgrades, S
tudy Tech's refund policy and
terms and conditions may be more strictly adhered to, where it does not affect your
statutory rights. If you choose laptop X but have not sought advice or done your due diligence, buyers remorse or any other reason may not be something Study Tech need program for or accept as a reason for a return or replacement request.
In the event an item returned is subject to a refund, there may be restocking fees and other admin charges if the item is not faulty, or falls under another non consumer right covered or "unreasonable" reason.
Anything upgraded, that does then require repair or replacement may not be fully covered by DSA/SLC and any future repair or replacement may have to be partially funded by your self/a student in some instances.
Furthermore, manufacturer claims or branding, I.E "toughbook", "gorilla glass" etc that do not live up to advertising or manufacturer claims, cannot be used as a reason for Study Tech to preform a repair or replacement for such damage/malicious damage etc.
Any awarded extension by DSA/SLC, does not cover upgrading or updating software, or providing new hardware/reordering the same hardware or software as a previous order. Anything listed on the DSA 2 will be a list of items or services previously supplied in most instances/unless specified by DSA/SLC. In addition, if you were awarded version X of a software, an award for continued support does not include any update or upgrade to version Y.
In addition, if you were awarded a software for the initial course length, an award from SLC for continued support does not include an extension to any software whose licence had a timed expiry/was set to course length et, unless specifically stated by, and purchased by DSA/SLC.
If we fail to repair an item after three attempts, toward which an on site inspection without an item being opened/a software only issues may not count, a replacement may be a possibility that can be discussed.
Environmental factors,
unrealistic expectations, repeated software errors or issues caused by poor maintenance, unwise user practices or poorly defined security policies on University, Employer or other "managed" networks and domains may not be considered as grounds for item replacement.
Replacements.
In the case of replacements, a like for like replacement is not a requirement of DSA,\SLC\your award. A analogous replacement, for instance the "newer" standard model entry level DSA/SLC laptop being used to replace an older standard entry level DSA/SLC laptop is considered appropriate by DSA/SLC. In addition, as long as an item is as new, or has only cosmetic issues but is fully functional, it may be used to replace another item, under maintenance and support warranty, or ASC where DSA may incur a smaller or no additional charge.
An upgrade, may be a possibility at the time of a replacement, if one is considered warranted by Study Tech. If you do upgrade at any time, DSA will only cover, under ASC, Maintenance and Support etc part of any repair or replacement, and you may be liable to cover any difference, or charges if a repair or replacement is required for a reason not covered under warranty.