How do DPD drop offs work?

How Should I package any return or repair item and how do courier drop offs work?

WHAT YOU SHOULD DO IN ORDER FOR US TO RECEIVE YOUR RETURN OR REPAIR ITEM.

Packing your device

Please ensure you package your item well, ideally using a sturdy cardboard box, preferably its original packing if this is possible, but if not, a box that is bigger on all six sides by at least 7cm but no more than 13cm. Do not leave any large voids/unfilled space in the box and ensure any accessories/chargers etc are not able to damage the main item and are individually wrapped. 
Please secure the main item well, ensuring it cannot move at all when in the box and the box is sealed.
If it can move/you can shake the box and hear or feel it move on shaking the box, repack it.

Please make sure to fill any voids left by accessories that aren't needed for the repair with bubble wrap or similar. Be generous with bubble wrap/packaging, neither Study Tech, nor the courier will be responsible for damage caused by poor packaging, especially cosmetic damage. This would not be covered by any insurance, service charge or warranty. If you think you have enough bubble wrap/protection, get more. Once taped up nothing in the box should be able to move if the box is shaken, if something can move, that packaging isn't sufficiently wrapped.

IF YOUR ISSUE INVOLVES A CHARGER OR PERIPHERAL,  OR COULD PLEASE SEND THE CHARGER OR PERIPHERAL.

E.G, if a power issue, you MUST INCLUDE THE CHARGER.

Data integrity and backup

We CANNOT GUARANTEE ANY DATA will be preserved/safe. If able, please back up your data before sending your laptop if you have not already.

In instances of disk space issues, or a lack of space causing problems, we may opt to remove any media files/games/large files, we will usually inform you of this/ask first but we will not "find another way" to leave massive files in place to fix an issue they are causing/where removing them is a potential fix.

Or if we do, we will return a laptop/item as is/make no repair.

Security and accessing your laptop

If a laptop or other device has a password, you can choose not to provide us with that info; unfortunately, that can make repair times longer/make a repair or inspection impossible.

If you have Microsoft BitLocker or similar activated on your machine, please also provide your recovery key., Preferably copied and pasted into the table or an email, blurry photos or mistyoed (not a typo, the point)  can again delay any repair.


For Apple, it is fine to turn off find my device/FMD after we have received the laptop if we request it, but if the device is sent to an Apple service centre, most repairs/hardware replacements will require FMD turned off or you risk bricking the device.

Labels

Please ensure that the label provided, by us or by the driver if you use a drop off is clearly visible and scannable. 

If you have opted for a collection In most situations, the driver will bring a label. Leave a clear A4 paper size space for this label. we would recommend taking a picture of the box before closing and after taping shut, as well as once the driver has collected it if possible. 

Please note, the courier will only book a full-day slot; we cannot book a slot smaller than 10 am-4 pm in any circumstance.

Please always provide full details/postcodes, etc Any delay caused by an unconfirmed detail can mean a missed delivery/collection date.

Please do not specify a collection or delivery date unless it is 2 working days or more in the future, as we may be unable to accommodate such requests. A courier will only collect Mon-Fri, you can drop off to a Post Office on Saturday and Sunday if they are open.

Drop offs

We can arrange a drop off at a drop shop local to you if that is better/easier/quicker for you?

If dropping off you would need to be able to print the label, and cannot drop off without us providing it. You cannot use a barcode or similar, the label must be printed.

For drop shops, we nor the courier can take no responsibility for security or lost items, We do however advise that we have had virtually no issues with Post Offices, with only a few with problems with smaller local drop off shops, and many with Argos/Sainsbury etc drop shops.

Damage in transit

Where the above advice is not adhered to, and it can be shown that insufficient care has caused damage, we, nor the courier take no responsibility for said damage, or its repair.
We do not/will not fix cosmetic damage that does not affect usability of a device in most instances.