How to complain to Study Tech, or about/to DSA/SLC about their services or Study Tech.

How to complain to Study Tech, or about/to DSA/SLC about their services or Study Tech.

To lodge a complaint about Study Tech, our services, goods or staff, you can reach out to us by emailing complaints@study.tech. We aim to respond within 5 working days.
To lodge a complaint about DSA/SLC (Student Loans Company) matters, you can reach out to the Student Loans Company by phone, email, or post. 
You can also make a formal complaint via the SLC website or by contacting the customer service team. 
DSA Needs Assessment Report:
  • If you believe your DSA Needs Assessment Report doesn't adequately address your disability-related needs, you can contact the assessment centre and ask about appeal procedures. 

  • Formal Complaint:
  • You can make a formal complaint by phone (0300 100 0601), email, or post.
  • Online Complaint Form:
  • Post:
  • You can write to: Customer Relations Unit, Student Loans Company, 10 Clyde Place, Glasgow, G5 8DF.
General Tips for Making a Complaint:
  • Be as specific as possible:
    Provide as much information as possible about the issue and include any relevant evidence. 

  • Follow the complaints procedure:
    • Study Tech will acknowledge your complaint within five working days and provide a detailed response within 10 working days. 
  • The SLC will acknowledge your complaint within five working days and provide a detailed response within 20 working days. 
  • Consider using an Independent Assessor:
    • If you are not satisfied with the Study Tech's response, you can request that SLC look into the matter. 
  • If you are not satisfied with the SLC's response, you can request that an Independent Assessor look into the matter.