How to install your Canon DSA awarded printer on an ARM64 based Windows device such as a Surface.

How to install your Canon DSA awarded printer on an ARM64 based Windows device such as a Surface.

If you see this error message or similar when trying to install the canon driver:

image.png

If your system is Arm64 based, the USB connection will work but the "normal" Canon driver/install will not.

The Canon driver for most printers will not install/work on a ARM64 based architecture. The easiest "fix" is to install CANON Print from the Microsoft Store.

Once the USB connection is up and running/the full printer setup process is then followed,  adding the printer via wifi should be possible.

However, the "normal" Canon software will not run/even if it does it contains no arm64 driver. So CANON Print may be your only option for printing and scanning.

Please take a look here at the Canon website, if in doubt try installing the most similar sounding printer, for example the driver for the Canon TR4700 is the same as the one for the 4750i, is the same for the 4755 is the same for the 4500.

If your system is not ARM64 based, the printer, via USB should be plug and play on "normal" Windows 10 or 11.

    • Related Articles

    • How to install and use your Canon DSA awarded printer/multifunction device.

      Canon guided, online Printer Setup – Start here If you have the older 2024 supplied TR4750i or the newer Tr4755i just start from here. I find this video quite easy for students to use. FOR THE SIMPLEST WINDOWS SETUP or if you have an ARM64 ...

    • How to install Mindomo on your DSA awarded laptop or Apple Mac

      General install and validation notes. Download the Mindomo app for your Operating system/device, scroll down until you see WIndows, Mac etc listed. Install on your device, then use your 8 digit or 25 digit key in app: Mindomo Desktop → “i” icon → ...

    • How to reclaim your DSA funded Paper and ink Allowance.

      You can view the details on DSA expenses, reimbursable and handled by DSA/SLC such as travel, Taxi and Paper and ink here. Follow these steps to reclaim your printer consumables; typically, the correct reference numbers for your ink can be found on ...

    • How to install your DSA awarded Mindjet/Mindmanager software on a PC or MAC.

      See here an overview of Mindmanager keys. MindManager downloads for Windows DSA Windows Students who receive Mind Manager may not receive a key for Windows but an invite via email. Otherwise MindManager should be activated using your DSA awarded ...

    • How to change output device on a Windows computer?

      Sometimes, when plugging in a new device such as a monitor, headset or speakers - the output device may link to them or stay as it was. To change what output device the computer plays audio from, follow the steps below: 1. Firstly open the sound ...