Using Zoom and alternatives for it, Quick Assist, Teams, Zoho Assist etc
Easy Connection for remote support or Training.
Start Remote Support
If a Study Tech Trainer, Assessor, Staff Member, Agent or Technician has asked you to start a remote support session, click the button below. If we have not please do not click as an appointment must be booked first. You will need a Microsoft Account, preferably personal but University or Workplace may work to access remote support
Zoom
To use Zoom, go to https://www.zoom.com/home/ and create an account either through the browser or after you have installed the app. You can use either you email, Google or Facebook to create your account. Once you have it installed, you will be able to use remote connections.
Some alternatives to Zoom that use remote connections include:
- Microsoft Teams
- Google Meet
- Quick Assist
- Discord
The following steps help you remotely control a Mac via Zoom, it is the easiest and most likely to work for Mac specifically. Quick-assist should be a last resort for Macs.
- Step 1. You should download and install the Zoom App on your Mac , if you haven't already.
- Step 2. Click the Apple logo on the top right corner of the screen and select "System Preferences."
- Step 3.Select "Security and Privacy."
- Step 4. Enter your administrator password and username, then click "Unlock."
- Step 5.Go to the "Privacy" tab and then tap "Accessibility."
- Step 6.Tick the box next to Zoom (or your chosen app) to allow remote control, and you will be done!
If you then initiate a Zoom call, it should work.
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