What to do when I am unable to access my study needs assessment report?
Why does this happen?
In 99% of instances, this is not a Technical issue. Its a simple case of a transposed number/digit in your recorded date of Birth (DOB), or of an unusual password format being used.
Surname + Date of Birth: Jones120598 or Jones12051998 or Jones12052008. It is worth trying without the capital letter as well, jones12052008
Last Name + Last 4 digits of your Customer Reference Number (CRN) Jones4789
Unique Reference/Case Number: Provided directly by the assessment center/assessor.
It is recommended to save the report immediately upon opening it and for you to contact the assessment center/assessor if the password provided/the options above do not work.
We CANNOT send a "passwordless" copy of an assessment report to a student. DSA/SLC etc require that the document is password protected.
So what if it is not wrong DOB, or unknown password, but a Tech issue?
In the rare instance this is a technical issue, make sure you are using a laptop and a PDF viewer, web browser or Google docs/office to access the report.
Tech Support WILL NOT attempt to "troubleshoot" accessing the document on anything else/your phone/a tablet from 2008.
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