As of J
uly 2024 Autocorrect is now a part of/included with Claro software in most instances. If you have one of these software that (includes autocorrect) it may be necessary to uninstall every software and add in/on (Claro read installs 15) then reinstalling all aging before installing Auto correct in order to get the licence to apply to autocorrect. Even one missed can lead to the licence not applying, and not all are directly labelled Claro, eg Claro ideas, though the company name for all should be claro or everway.
This is especially important if the key checker was not used/may not have been used/you did not directly install your claro/Everway software. Any module left over from an install that is a non (includes Autocorrect) install can "block" Autocorrect activation, in addition, when using the installer it is important to make sure you select complete installation, not typical or custom.
Also use the latest Autocorrect installer once sure all claro is installed and activated/has been used at least once.
RESTART BEFORE INSTALLING AUTOCORRECT
The below has been confirmed by our trainers to work in some instances, though if the functionality is included with the program, it may be unnecessary.
To start, please ensure your text-to-speech product is installed FIRST. AutoCorrect comes with both Read&Write and ClaroRead, so please ensure these are installed on the device before attempting to install AutoCorrect.
Once your text-to-speech software is installed, you can then follow
this link to install AutoCorrect. You shouldn't need the product code at this point; your computer should pick up the licence through Read&Write/ClaroRead.
The same applies if you are installing OrbitNote, please ensure the text-to-speech products are installed and then install OrbotNote here.
Examples where Autocorrect may be included within another software include but are not limited to:
ClaroRead
ClaroRead SE
ClaroPDF
ClaroView bundle
Read&Write
ScreenRuler
Writing Helper
TextHelp
Your DSA2/Quote/Order will include a line similar to:
Read&Write (Includes AutoCorrect) PC/Mac
If you have been awarded Autocorrect with/inside another software.
DSA/SLC, instead of doubling the software have stuck with one of the above only in most instances.
If a Trainer or Assessor advises this is not the case, or that Tech Support can help, over and above trying the above workaround they are mistaken.
If you are awarded the standalone version, which is extremely unlikely, it will clearly state Autocorrect alone on your order/DSA2/Quote etc.
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Attempting to follow the possible resolution offered by Claro/TextHelp on Windows and still encountering errors:
Attempting to follow the possible resolution offered by Claro/TextHelp on a Mac and still encountering errors:
After that, maybe see if you can view the key in the about section/apple icon. If it does not match
With the Autocorrect issue, we have had differing info from Claro so are unsure what to suggest outside of any tips in this article usually.
To uninstall Claro apps and reset their settings on a Mac, you'll use the ClaroRead Uninstaller application, found in the Applications/Utilities folder. This tool allows you to uninstall all Claro apps and voices, reset their settings, and reset Claro license keys. If an app is causing issues, you can also try force quitting it (Option + Command + Esc) or manually removing it by dragging it to the Trash.
Here's how to use the ClaroRead Uninstaller:
1. Open the ClaroRead Uninstaller:
Navigate to Applications/Utilities and open the ClaroRead Uninstaller.app.
2. Follow the instructions:
The uninstaller will guide you through the process of uninstalling all Claro apps, resetting settings, or resetting license keys.
3. Manually remove the app if necessary:
If the uninstaller doesn't fully remove the app, you can try manually removing it from the Applications folder and clearing related files.
4. Restart your Mac:
After uninstalling and clearing related files, it's a good idea to restart your Mac to ensure all changes are applied.
Then follow the install instructions as covered in the article/according to Claro/TextHelp.
However, again as we have had conflicting info we can offer nothing more in support really/have to then kick it back to Claro/Texthelp.
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