General
How to extend displays on your DSA awarded laptop.
Some laptops, such as the entry level HP G9 and G10 255 will be restricted to only ne, or even no additional displays even when using a USB Hub/dock or similar. Take a look at this article to be sure you have a multiple display capable laptop. To ...
How to turn your laptop camera on or off in WIndows.
In this article we use a HP laptop as example, however the steps will mostly be the same. You can also substitute Camera for Microphone in some instances as this can help with no Microphone issues as well. To turn your HP G9 255 camera on, first ...
Creating a new power plan can help with battery life, power issues, fan noise, overheating etc.
BEFORE STARTING ANYTHING RESET YOUR BATTERY>POWER CYSCLE YOUR LAPTOP. Most power issues may be cured reasonably easily. Unplug the laptop, unplug the cable from the charger, if it has a detachable cable (most do) and hold the power button on the ...
Faulty USB-C port
Most laptops these days have a USB-C port. These ports can sometimes run faulty and suddenly stop working. A USB-C port can intake charge, connect external monitors via a USB docking station and be used for a USB-C disk drive. If the port was to stop ...
How to enable icons and the dock/Taskbar on a Mac's second, extended display.
You should be able to drag any app/window you wish onto the extended desktop/other monitor and then use it for that. A monitor set to extended will not show any icons etc on a Mac usually. Though you can then place icons on there if you wish. Windows ...
How do I get started with my DSA awarded Laptop, software and Equipment.
In general, if provided with a standard entry-level laptop and printer, the first thing to do is to understand what the equipment can and cannot do Most passwords, if present, will usually be "12345678" or "1234", though if not, it can be worth ...
My Laptop cannot do X, needs more memory, is slow
My Laptop cannot do X, needs more memory, is slow... If this sounds like your laptop, it might be struggling to keep up with the tasks you're trying to perform. Here’s what could be happening and how you can address it: Limited Capability: If your ...
Why would I need to upgrade my DSA awarded Laptop?
Study Tech and Tech Support would recommend upgrading from any, "entry level" or standard DSA laptop in any instance, purely as the base model laptops funded by DSA will be adequate for most tasks, though they may do those tasks slower than you may ...
Why Am I Always Running Out of Storage Space on My Laptop?
Why do I need to backup my work? Backing up your work is crucial to protect against data loss. Here’s why: Accidental Deletion: Files can be accidentally deleted, and without a backup, they may be gone forever. Hardware Failures: Hard drives can fail ...
My DSA awarded laptop gets very hot.
This can mean mean physically or the processor/internal temps. If physically, again this is pretty standard. If you can hold a hand/finger to it and not get burnt manufacturers will take that as being "normal" in most cases. As per Microsofts own ...
Why does the battery on my laptop only last a few hours?
In general, non upgraded and some upgraded DSA awarded Laptops should last at least 90 minutes-3 hours off charge. However, as they are not £1000 laptops once under any even semi-significant load, they can and will last less than this. To be clear, a ...
My Laptop fan makes a lot of noise
Sometimes, a DSA awarded Laptop will ship with a power profile that may lead to the fan(s) being excessively loud/irritating. This could be due to the fan/power profile selected on the laptop, though I will note some laptops are loud/do favour ...
Using Multiple displays or peripherals via a Thunderbolt, Display Port USB C dock or Hub displaylink and/or power delivery with my DSA awarded laptop.
Some DSA awarded laptops will be able to use a USB C hub or similar to display on multiple monitors or deliver power directly. Some will not. You can usually tell by checking the laptop/box/model for the Thunderbolt, Battery or Displayport logo's ...
How to Request Technical Support
How to Request Technical Support Supplied equipment by Study Tech and run into trouble? Don't worry, with Study Tech you're covered and our technical support team will be happy to help. Our friendly technical support team is the first point of ...
Laptop provided by Study Tech Login Passwords, how to reset passwords.
Good starting places for password issues. Some laptops will have no password/can be accessed by just pressing enter. If a Mac/a password was required: We are aware that non or poorly configured University policies can affect laptops/break passwords ...