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Why does my DSA awarded software show an end date before my course end date, or only after a year etc?
Most DSA awarded software will never show your course end date as the end date of/for the software. Most, will be on a year to year renewal/will only be able to be renewed on a yearly basis. Some software may show two years, three years, four years ...
Which of my DSA awarded software can I use on my iPad, Android Tablet or phone? Can I use Linux, ChromeOS or any other operating system instead?
The short answer is that unless it has been specifically put in place/chosen for that device by your assessor, NO. The Long answer, is also NO, with some caveats. Unless specifically designed for Android or IOS, Study Tech and our support teams ...
How to use .dra files created by Dragon naturally speaking/Nuance software.
a DRA file is a hybrid text and audio file designed to work within Dragon/Nuance apps. To open a Dragon recorded audio (.dra) file, you need to use the DragonPad application, which is part of the Dragon NaturallySpeaking software. The .dra file will ...
Grammarly - Preferences and Style, Snippets and custom options, Harvard referencing etc may not be a Grammarly Educational feature, you may need premium.
Harvard style referencing, Snippets, Custom dictionaries and other options are not a feature available via Grammarly Educational or Access to Work in any way we can apply per user. There may be some instances, where a user group for a company can be ...
Spellex word add in keeps asking for a product key.
However, this is an issue I have seen before. It likely means the installation process didn't properly register the add-in. You can manually install it by navigating to the Spellex Add-in folder, double-clicking the "Spellex Add-in for Word" file, ...
How to set a password on a "local"/non email or online based Windows account or device.
In general, if you sign into an online account, University, Outlook, Gmail, Hotmail or Live etc, a password will automatically be assigned to your Windows user account. To set up a password in Windows on a "local", non email or online based account, ...
Putting a windows machine to sleep, hibernation and potentially setting wake on a keyboard press or mouse press.
In General you should at least restart your machine twice a week. It is fine to use hibernation/sleep, it will use about the same power as turning a machine on and off once a day, if you turn a machine on and off multiple times a day you will likely ...
How do I get the Bitlocker recovery keys for my DSA awarded laptop form Study Tech?
As a rule Study Tech do not set any bot locker recovery keys, nor will we have any access to them. To perform a BitLocker recovery process. The first step is to sign in to your Microsoft account here. Second step is to enter this Recovery Key ID (to ...
How to create a new user/user profile on my DSA awarded Laptop.
WIndows. To create a new user account in Windows 11, navigate to Settings > Accounts > Family & other users. Click "Add account" and follow the prompts to either add a Microsoft account or create a local account. Open Settings: Click the Start ...
Grammarly: Users unable to access advanced features
Why are you not seeing Grammarly's Advanced Features? In some cases, users may report that they're only seeing and using the free version of Grammarly and are missing Grammarly's advanced functionality. There most common reason for this is that users ...
Deleting your Grammarly account
Deleting a Grammarly Account If a user wants to delete their Grammarly account, they should contact their admin first and should remove the user from the license and ask the user to follow the instruction on the link below. Delete a Grammarly account
Grammarly Refunds
If a student has individually paid for a Grammarly license before receiving their DSA license, they can and will be refunded after joining their team AS LONG AS they have used the same email address. This process is automatically processed meaning ...
How to use Google Authenticator
Below is a details guide about how to download, activate and use Google Authenticator. Google Authenticator is available for both Android and iOS. While there isn't a dedicated app for desktops/la[tops, you can use it on a laptop by downloading it on ...
Password-related Grammarly issues
If a student is in need of a password change, point them in the right direction using the following link. (link below) Login | I need to change my Grammarly password Grammarly also uses single sign on with Google, Facebook and Apple. You can set or ...
What to do to help users with Grammarly (accepting invites/confirmation emails/replacing members)
If a student gets in contact regarding help accepting their Grammarly invite, there is a link to the Grammarly support website which can help them through this process. (link below) Accepting an invitation from your school When receiving their ...
How to setup onedrive to store files both locally and online as a backup.
To back up your Desktop and Documents folders to OneDrive while keeping local copies, open OneDrive settings, go to "Sync and backup," select "Manage backup," toggle on the Desktop and Documents folders, and then click "Save changes". Here's a more ...
How do I download my Claro Writing helper awarded DSA software/Why does my key not work with Writing Helper.
• Claro Writing Helper has in the past been offered as an installable Windows/Mac app but was also available as an online browser app. • The developers of Claro have announced that going forward they will be online only. The old downloadable app ...
My DSA awarded TalkType software does not seem to be able to see my Microphone.
Your issue may be something like: My microphone isn't connecting in TalkType. Talk Type says microphone permission is required, but when I go onto the settings bit, the application isn’t there for me to toggle microphone permission on and off, and ...
My DSA awarded Claro Software, Text Help. Writing helper or other software has suddenly started asking me to use a Microsoft or Google email to sign in?
Since roughly March 1st of 2025 some Claro products, especially those only acquired by Claro in the last few years, may require you to "confirm your identity" before signing in proper using either Microsoft or Google email accounts. While we cannot ...
My DSA awarded Grammarly invite is not appearing in my emails.
If you can’t find the invitation emails after checking your spam/all email folders, add info@em.grammarly.com, info@send.grammarly.com, and donotreply@grammarly.com to their contact lists. Afterwards, ask your provider/Study Tech to send your ...
I have a problem with my DSA awarded ClaroRead Scan from Paper not working well/at all.
At first this was identified on just one personal computer. TextHelp support said that it was a local problem on the laptop and not global - they asked us uninstall and reinstall from the link below: How to completely remove all Claro products using ...
Why 100% CPU is not necessarily a bad thing/can be caused by some apps (Chrome, Edge) without it actually impacting system performance.
Some apps, browsers especially, can "take" a lot of CPU power and/or system memory by default that it does not actually use. Even within apps that can/do use a lot of system resources (Dragon), usually training or refining the app in question can ...
Do I need Anti Virus if I have a Mac? (short answer is yes)
Here are are some important pointers regarding the need for antivirus software on a Mac: 1. macOS Is Not Immune to Threats While macOS is generally considered more secure than Windows, it’s not invulnerable. Cybercriminals are constantly evolving ...
Why do I not have Admin Access/why Might I not have Admin access?
Why Don't I Have Admin Access? Understanding the Common Causes If you don't have admin access, there are several possible reasons for this. Here are some common ones: 1. Standard User Account If you're using a standard user account, you will have ...
Why do I keep running out of storage space on my DSA awarded Laptop?
Why do I keep running out of storage space on my DSA awarded Laptop? Running out of storage space on your laptop can be frustrating, but it’s a common issue. There are several reasons why this might happen: Large Files: Over time, you may accumulate ...
Why do I not have functionality X on my DSA awarded software? Why does a DSA license not do all the same things a "full" license does?
Navigating the Digital Divide: Why Government-Provided Accessibility Software Falls Short In addition to some functionality changing/being added with new versions of software. A good example being Autocorrect being phased out as a standalone product ...
How will I receive my DSA awarded software from Study Tech? Why is all my software I was awarded not installed for me by Study tech?
Your software, if you asked us/your provider to, will be installed for you where possible. This does mean that you will NOT GET YOUR SOFTWARE until your delivery date in most instances. In most instances, your software will be email invites/email ...
My license key for Claro Autocorrect is not working for my DSA awarded Autocorrect software.
As of July 2024 Autocorrect is now a part of/included with Claro software in most instances. If you have one of these software that (includes autocorrect) it may be necessary to uninstall every software and add in/on (Claro read installs 15) then ...
Sandribbon error with my Claro awarded DSA software.
Sandribbon within Claro read is/was active on the platform/ development tool they used to create/update the software. In essence, it was a part of/in response to Office 2007; I do not believe it even has a website anymore/is currently active in any ...
How can I download my DSA awarded Claro Writing Helper software while the main download links are down
Unfortunately, at present, the Claro writing helper main downloads are unavailable. Claro are aware of and working on the problem. While the Claro writing helper pages are down, you can use this link to install your software via Google Chrome. You ...
Password or sign in issues with my University Canvas software login on my DSA awarded Study Tech supplied Laptop or device.
Apologies, Canvas is a software supplied by/controlled by Universities, Study Tech have no knowledge of the software and cannot help with account issues. That being said, I would try a password reset or contact the University IT department via ...
Why you need to install more than basic Antivirus on Your DSA Laptop and tips for good maintenance: Agent Recommendation - Comodo
What can you recommend as an anti virus software? Short answer, as a company nothing. Long Answer: DSA/SLC, as an entity recommend a better than entry level anti virus be used, but make no specific recommendations. Study Tech, as a company similarly ...
Grammarly - Differences between Education, Business, Free and Premium
Please note: as of 03/09/2024 all invites sent from Grammarly are Education, not Business or Premium. For any customer who was sent an invite before this date, it should have been changed from a Business subscription to an Education subscription. ...
Office 365 and/or Microsoft Word, $ilding Blocks.dotx cannot be found.
$ilding Blocks.dotx cannot be found. Any/all/some/most functions in Word/Excel/PP result in an error dialogue stating Building Blocks/the temp file, $ilding Blocks.dotx template cannot be found or is corrupted. First Fix. Save any open documents, ...
What is Scholarcy and how do I use it?
Please see this quickstart guide for Scholarcy here.
Using Claro IOS mobile apps with your license as a DSA student
Problem: You wish to make use of the Claro mobile apps that are provided as part of your license. Resolution: You can enable access to the Claro mobile apps as part of your license. However you will need to set up your Claro account with your license ...
When using Screenruler you see just a grey box on screen or display is not as expected
Problem: If Claro Screen Ruler software is not displaying as intended, such as displaying a grey box on screen regardless of setting used it may be a problem with the configuration settings. Resolution: Navigate to the path below: . ...
How to use your DSA awarded Scholarcy software.
How to get started activating your Scholarcy account. If you would like to learn how to get more out of Scholarcy, why not follow along here with the tutorial to the important points feature to guide you through taking a deeper dive into the ...
Mindview FOR DSA students installation and what to do if stuck on create account screen, cannot do anything except end task.
This can happen if your account setup, not software installation crashes on/in the app or on the Mindview website. To get past this issue, or just to install your version of Mindview for DSA students, uninstall any currently installed version of ...